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Wed, Feb 07

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Cotie at Petroc Tiverton

Tiverton VR Improving Customer Service skills Training FREE*

In this session you will immerse yourself in a VR headset and complete two training modules designed to enhance your customer service skills. You will be presented with different scenarios which will allow you to experience emotional impact, practice maintaining control and de-escalating situation.

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Tiverton VR Improving Customer Service skills Training FREE*
Tiverton VR Improving Customer Service skills Training FREE*

Time & Location

Feb 07, 2024, 9:00 AM – 4:30 PM

Cotie at Petroc Tiverton, Tiverton EX16 6SH, UK

About the event

Experience the future of Training! In this session you will immerse yourself in a VR headset and complete two training modules designed to enhance your customer service skills. You will be presented with two different scenarios which will allow you to experience emotional impact, practice maintaining control and de-escalating situations by ‘listening and responding’ rather than ‘reacting’ to an angry customer. Explore the positive and negative impacts that good and bad customer service can have on the customer’s emotions and experience.  The two modules in this 2 hours session are:

  • Improve your Customer Service skills in difficult situations.
  • Learn how to make a difficult situation better.

For the full experience we receommend using one of the provided VR Headset, but if you cant or dont want to use a VR Headset, don't worry! Our experts will be on hand to guide you through each step and you can also complete the session on your own computer.

When you proceed to booking, you will be able to select one of three time slots where experts will be on hand to walk you through the process.

The bookable slots are:

  • 9:00am - 11:00am
  • 11:30am - 1:30pm
  • 2:00pm - 4:00pm

*This session is free and fully funded for eligable organisations based within the Mid Devon Disctrict Council area, businesses outside this area may not be eligable and could be subject to a small charge, we will advise on confirming your booking.

About Cotie

Cotie (Centre of Technology Innovation Excellence) is a new Business Innovation Hub based at the Petroc campus in Tiverton. We exist to support your business to grow and prosper. The new centre is being funded by the UK Government Shared Prosperity fund, powered by Leveling Up UK, and supported and financed by Mid Devon District Council.

For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus 2.6 billion of funding for local investment by March 2025. The Fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills.

For more information, visit https://www.gov.uk/government/publications/uk-shared-prosperity-fund-prospectus

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